1. Acceptance of Terms
By accessing or using the Prime Health Vision website, mobile applications, or any wellness management services (collectively, the "Services"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, you must not use our Services.
2. Eligibility
Our Services are available only to individuals who are at least 18 years of age and reside within the United States. By using our Services, you represent and warrant that you meet these eligibility requirements. If you are using our Services on behalf of another person (e.g., a family member), you must have legal authority to consent on their behalf.
3. Services Offered
Prime Health Vision provides a range of health and wellness management services, including but not limited to:
- General healthcare consultations
- Nutrition and weight loss coaching
- Dental, hair, skin, and cosmetic wellness
- Cardio, joint, bone, and neurological health programs
- Men's and women's health services
- Health insurance advisory and enrollment support
We reserve the right to modify, suspend, or discontinue any Service at any time, with or without notice.
4. Wellness Plans & Consultations
Our Services are designed to provide wellness guidance, lifestyle coaching, and preventive care coordination. Prime Health Vision does not replace your primary care physician, emergency medical care, or licensed medical treatment. Our specialists provide supportive wellness management, not diagnosis or treatment of acute medical conditions.
If you experience a medical emergency, call 911 immediately. Prime Health Vision is not responsible for emergency medical situations.
5. Account Registration
To access certain features, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the security and confidentiality of your login credentials
- Notify us immediately of any unauthorized access
- Accept responsibility for all activity under your account
6. Payments & Billing
All fees are quoted in US Dollars. By enrolling in a paid plan, you authorize Prime Health Vision to charge your payment method on a recurring basis according to your chosen plan.
- Starter Plan: $79/month
- Signature Plan: $199/month
- Elite Plan: $449/month
Prices may change with 30 days' advance notice. All fees are non-refundable except as required by law.
7. Cancellation & Refunds
You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellations take effect at the end of your current billing cycle. No prorated refunds will be issued for partial months.
Refunds may be granted only in cases of billing errors or service outages exceeding 72 consecutive hours.
8. User Responsibilities
As a client, you agree to:
- Provide complete and truthful health information
- Follow the wellness plans and guidance provided by our team
- Attend scheduled consultations and appointments
- Notify us of any changes to your health status
- Use the Services only for lawful purposes
9. Prohibited Conduct
You may not:
- Use our Services to transmit illegal, harmful, or abusive content
- Attempt to hack, disrupt, or reverse-engineer our systems
- Impersonate others or provide false identity information
- Resell, sublicense, or redistribute our Services
- Use automated tools to scrape or access our website without permission
10. Intellectual Property
All content on our website — including text, graphics, logos, images, videos, and software — is the property of Prime Health Vision or its licensors and is protected by US and international copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works without our prior written consent.
11. Disclaimer of Warranties
Our Services are provided "as is" and "as available" without warranties of any kind, express or implied. Prime Health Vision does not guarantee specific health outcomes, as results vary based on individual factors including adherence, genetics, and lifestyle.
WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
12. Limitation of Liability
To the maximum extent permitted by law, Prime Health Vision shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.
13. Indemnification
You agree to indemnify, defend, and hold harmless Prime Health Vision, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorneys' fees) arising from your use of the Services or violation of these Terms.
14. Dispute Resolution
These Terms are governed by the laws of the State of Colorado, USA. Any disputes arising under these Terms shall be resolved through binding arbitration in Sterling, Colorado, in accordance with the rules of the American Arbitration Association.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
15. Termination
We reserve the right to suspend or terminate your account at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services will immediately cease.
16. Changes to Terms
We may update these Terms from time to time. Material changes will be communicated via email or a prominent notice on our website at least 30 days before taking effect. Continued use of the Services constitutes acceptance of the updated Terms.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
18. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Prime Health Vision regarding your use of the Services and supersede all prior agreements and understandings.
19. Contact Information
For questions about these Terms, please contact us:
- Email: legal@primehealthvision.com
- Phone: (970) 526-6138
- Address: 315 Hays Ave, Sterling, Colorado 80751, USA