1. Introduction
Welcome to Prime Health Vision ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care and security. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primehealthvision.com, use our services, or interact with us.
By accessing or using our services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services immediately.
2. Information We Collect
2.1 Personal Information
- Full name, email address, phone number, and mailing address
- Date of birth, gender, and emergency contact information
- Health and medical information (e.g., medical history, medications, allergies)
- Insurance information and payment details
- Employment and billing information
2.2 Technical Information
- IP address, browser type, and device information
- Pages visited, time spent on pages, and referring websites
- Cookies, pixels, and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide, operate, and maintain our wellness services
- Personalize your wellness plans and consultations
- Communicate with you about appointments, services, and updates
- Process payments and manage your account
- Improve our website, services, and customer experience
- Comply with legal obligations and enforce our policies
- Send newsletters and promotional materials (with your consent)
4. HIPAA Compliance
As a health and wellness management service, Prime Health Vision adheres strictly to the Health Insurance Portability and Accountability Act (HIPAA). All Protected Health Information (PHI) is:
- Encrypted end-to-end both in transit and at rest
- Accessed only by authorized, trained personnel
- Stored in HIPAA-compliant US-based servers
- Never sold, rented, or shared for marketing without explicit consent
5. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service Providers: Trusted partners who help deliver our services (e.g., telehealth platforms, payment processors)
- Healthcare Professionals: Board-certified doctors and specialists assigned to your plan
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze traffic, and personalize content. You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.
7. Data Security
We implement industry-standard security measures including:
- 256-bit SSL/TLS encryption
- Firewalls, intrusion detection, and 24/7 monitoring
- Regular security audits and penetration testing
- Employee training on data protection and confidentiality
While we strive to protect your information, no method of transmission over the internet is 100% secure.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Medical records are kept for a minimum of 7 years as required by HIPAA and applicable state laws.
9. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Request a copy of your health records
- Opt out of marketing communications at any time
- Withdraw consent for data processing
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at privacy@primehealthvision.com.
10. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children. If we learn we have collected such information, we will delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
12. International Transfers
Prime Health Vision operates primarily in the United States. If you access our services from outside the US, your information may be transferred to, stored, and processed in the US, where data protection laws may differ.
13. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on our website. The "Last updated" date at the top indicates the most recent revision.
14. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: privacy@primehealthvision.com
- Phone: (970) 526-6138
- Address: 315 Hays Ave, Sterling, Colorado 80751, USA
- Privacy Officer: Available Monday–Friday, 9am–5pm EST